Debt recovery: how to collect with the payment methods your customers already use in Mexico
Why payments fail even when customers want to pay, and how to prevent it
In debt recovery, many collection efforts go well and the payment still never arrives. The customer agrees to pay, but the method you offered is not the one they use. Or they do pay, and the payment shows up days later, so you keep chasing someone who already paid.
Improving recovery does not always mean calling more. Often it means collecting differently: from the right person, at the right time and with the payment method they already have at hand.
Why does the payment fail even when the customer wants to pay?
- ✕The same campaign for everyone: a customer three days late and one ninety days late get the same message at the same time.
- ✕The payment method is not theirs: the customer does not use bank transfers, has no card or cannot go to a branch.
- ✕Reconciliation takes too long: until the payment is posted, the customer who already paid keeps getting reminders.
What payment methods do customers use in Mexico?
To recover debt in Mexico, it pays to offer several methods in the same collection message:
WhatsApp is where the customer already chats. Sending the payment link or reference there reduces failed payments: the easier it is to pay, the less recovery depends on the customer remembering.
Prioritize by bands, not just by days past due
Days past due tell you how long a customer has gone without paying, but not how likely they are to pay. A collections score uses more signals to split the portfolio into bands, and each band gets its own message, channel and timing:
| What to expect | How to collect | |
|---|---|---|
| Band A | Will probably pay on their own | A timely notice, without bothering them |
| Band B | Needs a nudge | Reminder with a payment link |
| Band C | Needs direct follow-up | A call and a clear offer |
Reconcile online so you stop chasing customers who already paid
- You stop sending reminders to customers who are already current.
- Your recovery metrics are always up to date.
- You recognize the customer who catches up and can offer them a new loan.
How Finvero Pay does it, step by step
Finvero Pay is Finvero's debt recovery and automated collections solution for lenders:
You upload the portfolio
Via API, with a file or straight from Finvero's origination: balance, days past due and contacts for each loan.
We prioritize the portfolio
The collections score estimates who will pay, when and with which method, and splits the portfolio into bands A, B and C.
You run the campaign
You set the message, channel and timing for each band. The request goes out with SPEI, cash, direct debit or a payment link included.
You reconcile and track
The payment is reconciled online and you see each campaign's performance on the platform, connected to the decision engine.
Frequently asked questions
What is debt recovery?
Which payment methods should you offer to collect in Mexico?
What is a collections score?
Why does online reconciliation matter?
Read also: 6 key strategies for loan portfolio recovery.
Recover more of your portfolio with Finvero Pay
Prioritize by bands, collect with the payment methods your customers already use and reconcile online, with a single integration.
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